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|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at email@example.com.|
|What are my payment options?|
|We accept Visa, Mastercard and Discover, for orders placed through this website and on direct orders. For reorders, we will store your encrypted credit card information under PCI standards unless you advise otherwise. Your credit card will be charged at the time of shipment.
With approved credit we offer Net 30 terms. Please e-mail firstname.lastname@example.org for a credit application that you can fax or e-mail back to us. Payments for orders billed on terms are due promptly via check or ACH. We are unable to accept credit card payments on term invoiced orders without an additional 5% surcharge to cover the costs of credit card processing.
|Copy of receipt or invoice|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices if you have placed an order through our website.
If you have ordered through your company purchase order or EDI, please contact Jane Jewett for a copy of your invoice, at email@example.com.
|Electronic Billing - green business practices|
|We're in Maine, a traditionally very large producer of paper. Despite local pressure, we're reducing our paper use as much as possible and processing more orders and payments electronically. We can make your invoices electronic too. Just provide us with your billing e-mail on your credit application and we'll get you set up quickly and easily. Or contact us at firstname.lastname@example.org for more information.